FAQ

Ascend Dogwear is built on innovation. We bring cutting-edge materials and technical designs to ensure your dog gets the same level of protection and performance as you do in the outdoors.

Currently, we offer the Ascend Shell in four sizes. However, we plan to expand our size range in the future to accommodate more breeds.

You can refer to the size chart available on the product page to find the perfect fit for your dog.

The Ascend Shell is made from DogLite, a high-performance , waterproof, and breathable polyester fabric designed to withstand extreme conditions—offering the same level of protection as leading outdoor brands.

Yes, the Ascend Shell is waterproof. Over time, if the waterproofing diminishes, you can reactivate it by applying heat (such as using a tumble dryer on medium heat for 15 minutes) or by using a specialized waterproofing spray (example: Grangers™ Performance Repel Plus).

Yes! The Ascend Shell features a zipper on the back, allowing for easy access to a harness underneath.

Wash in cold water with minimal detergent. Avoid fabric softeners or bleach. Air dry or tumble dry on medium heat for 15 minutes to help restore its waterproof properties.

Yes! We have just launched and are actively developing new products to expand our line.

Our mission is to equip dogs with the same high-performance gear that adventurers use, ensuring they stay protected and comfortable in all outdoor conditions.

We are based in Bromont, Quebec, Canada.

Yes! We pledge to plant a tree for every order made. We partner with TheGooAPI to contribute to global reforestation efforts. Our mangrove tree planting initiative in Kenya helps restore natural habitats, improve coral reef health, support local communities, and combat climate change by capturing CO2 from the atmosphere.

We currently ship to Canada and the U.S.

Yes! We offer free shipping within a 25 km radius of Bromont, Quebec.

Yes, all orders come with a tracking number so you can follow your package’s journey.

Not at the moment, but we are working on expanding our shipping options in the future.

We accept returns within 30 days, as long as the item is in its original condition, unused, and in its original packaging.

Simply log in to your account on our website, navigate to your order history, and follow the return instructions from there.

Unfortunately, we cannot accept returns on used items. However, if your product has a manufacturing defect, please email us at ascenddogwear@gmail.com, and we will assess your situation.

Yes, we provide refunds for returns made within 30 days, as long as the product is in its original condition.

Because our products are designed for dogs, offering a standard warranty is challenging. However, if your item has a clear manufacturing defect, we will work with you to find a solution.

If your item arrives damaged or has a manufacturing defect, please contact us at ascenddogwear@gmail.com, and we will assist you with a return or exchange.

For any questions or concerns, you can reach us at ascenddogwear@gmail.com.